What is the procedure if a rental car is stolen?

If your rental car is stolen, follow these steps to ensure proper handling of the situation:

1. Contact Local Authorities:

Report the Theft: Immediately notify the local police and file a report. Obtain a copy of the police report or the report number, as you will need this for your insurance claim and to inform Simba Car Hire.

2. Inform Simba Car Hire:

Report to Us: Contact Simba Car Hire as soon as possible to report the theft. Provide details of the incident, including the police report number, location, and time of the theft.

3. Insurance Notification:

Notify Your Insurance: Inform your insurance provider about the theft. If you have purchased rental insurance through Simba Car Hire, we will assist with the claims process. Ensure you have all necessary documentation and reports to support your claim.

4. Provide Necessary Documentation:

Submit Documents: Submit any required documents to Simba Car Hire and your insurance company. This includes the police report, a detailed description of the incident, and any other relevant information.

5. Follow Up:

Track Progress: Stay in touch with Simba Car Hire and your insurance provider to track the progress of the claim and any potential costs associated with the theft.

6. Liability and Charges:

Understand Liability: Review your rental agreement and insurance coverage to understand your liability. Depending on your insurance, you may be responsible for certain costs or deductibles.

By promptly reporting the theft and cooperating with both Simba Car Hire and your insurance provider, you can navigate the situation effectively and minimize any potential complications.