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Related Questions

Can I change the pickup or return location after booking?
Is there a fee for canceling a corporate rental?
How can I modify or cancel my corporate booking?

Simba Car Hire aims to provide flexibility for corporate clients, but last-minute changes—such as modifications to bookings, vehicle swaps, or pickup/return locations—are typically subject to certain conditions. Here’s an overview of the general policy on last-minute changes:


1. Modification Requests:


  • Timing: If a request to change your booking, vehicle, or details is made at the last minute (usually within 24-48 hours of the scheduled booking time), Simba will try to accommodate your needs. However, changes are dependent on vehicle availability and logistical considerations.


  • Availability: Due to limited vehicle stock or tight schedules, last-minute changes may not always be possible, especially if the requested vehicle or service isn't available at the time.


2. Fees for Last-Minute Changes:


  • Change Fees: Last-minute changes may incur additional fees, depending on the type of modification. For example, switching vehicles or adjusting the rental period just before the scheduled start may result in administrative or handling fees.


  • Cancellation Penalties: If the change involves shortening or canceling the rental on short notice, there may be penalties or cancellation fees as outlined in the rental agreement.


3. Contact Support:


  • Direct Contact: For any last-minute changes, it’s important to contact Simba’s customer support team directly by phone or email. This ensures that your request is addressed promptly, and the team can confirm whether the requested changes can be made.


While Simba strives to offer flexibility, it’s always best to plan and notify the company of any changes as early as possible to avoid complications or additional costs.

What is Simba's policy on last-minute changes?

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