Our policy for accepting deposits, cancellations and processing refunds is as follows:

• Before Hire Commencement cancelling booking prior to the scheduled pick up time hirer will be entitled to a Full Refund

  • (a) In the event of a “No-Show” following a confirmed booking being made, the full hire cost is payable by the hirer.

• After the hire has commenced then as per the Terms and Conditions of Hire (the Rental Agreement). The following also applies and is to be read in conjunction with the Terms and Conditions of Hire and is detailed fully below:

  • (a) In the event of an accident there is NO OBLIGATION to either supply another vehicle or provide a refund for the balance of the hire term. Providing a replacement vehicle is entirely at the branch's discretion, but if the accident is not the hirers’ or nominated drivers’ fault then we may provide a replacement (subject to bookings), again this is at branch's discretion.

• If a deposit has been taken, then the following will apply:

  • (a) Cancellation up to scheduled collection time, FULL REFUND.

  • (b) Cancellation after the scheduled collection time, NO REFUND.
    The only EXCEPTION is that within (b) a full or partial refund may be granted solely at the branch's discretion BUT ONLY in the event of “extenuating circumstances or on compassionate grounds”.

• Cancellation advice MUST be received by us in writing (includes emails). A response WILL be sent to you confirming cancellation of the hire and where applicable details of any charges made under this policy.

• In the event of a “No-Show”, following a confirmed booking being made, the full hire cost is payable by the hirer.